A musician named Dave Carroll recently (Spring of 2008) had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his Custom Taylor guitar.

During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation. The Manager responded: “Good luck with that one, pal.”

So he wrote a song, made a video and posted it on YouTube. The video has since received over 6.6 million views. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was, “Good luck with that one, pal.”

Taylor Guitars sent the musician 2 new custom guitars in appreciation for product recognition from the video that has lead to a sharp increase in orders. Read the full story here: http://www.davecarrollmusic.com/story